Ombudsman

Learn about the ombudsman and how to request confidential support to resolve a problem at UMGC.

The University of Maryland Global Campus Ombuds Office was established to provide confidential and informal assistance to the university community. An ombudsperson is an official appointed to receive, investigate, and settle complaints. At UMGC, the university ombudsperson has training in conflict resolution and acts as a confidential, neutral resource for staff, students, and faculty to express concerns. The ombudsperson is tasked with identifying options to address workplace conflicts, facilitating productive communication, and helping others understand and access appropriate university policies and practices.

You can contact the ombudsperson any time you feel that a confidential conversation or source of information may be needed to help you address an issue at UMGC. The ombudsperson will listen to your concerns, give you information about university policies, help you evaluate your situation, and assist you in making plans to resolve the conflict.

Contacting the Ombuds Office is voluntary and does not obligate you to follow a specific course of action. Ultimately, you choose whether or not to make use of the Ombuds Office, and you choose the strategy that is best suited to your interests.

About the Ombudsman and Mediation

When to Contact

Read about issues that it may benefit you to discuss with the UMGC ombudsman.

Mediation

Learn about mediation as a tool to handle conflicts at UMGC.

Guiding Principles

Find the ombudsman principles, including independence, neutrality, and confidentiality.

Scope of Actions

Learn what the ombudsman does and does not do in addressing your complaint.

Ombudsman Charter

Explore UMGC's ombudsman complaint resolution program.

Mediation FAQs

Get your questions answered about UMGC's mediation services.

EXPLORE MORE OF UMGC

EXPLORE MORE OF UMGC

Learn about the ombudsman and how to request confidential support to resolve a problem at UMGC.

Contact Information

About the Ombudsman and Mediation